Tuesday, March 4, 2014

Google Warranty

My Nexus 10 died! :( What was pretty spectacular though was my experience of chasing up my warranty with Google. I Googled "nexus 10 warranty" and within seconds had a 1800 number (which is a free call in Australia) and after 60 seconds on the phone, I was talking to a real life person. After verifying that the device was dead, I had to purchase a new one, however the money will be held in an escrow arrangement until I get the new one, place the old one in a postage bag provided and it returns to the factory for assessment.

So far so good! I'll post my experience in the next few days.

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